Receipt of interpersonal citizenship: fostering agentic emotion, cognition, and action in organizations
نویسندگان
چکیده
With an eye to fostering an energized and empowered workforce, we explore the discrete emotion of self-assurance (characterized by boldness, pride, and audacity), investigating how receipt of interpersonal citizenship behavior (ICB) fuels this agentic emotion. ICB includes acts of everyday concern that may be of a personor taskfocused nature. With two survey samples, we propose and test a model that situates self-assurance as a mechanism linking ICB-receipt to employee thriving and empowerment. Additionally, we find links to citizenship enactment, as reported by coworkers. Notably, person-focused ICB-receipt may be just as beneficial to selfassurance as task-focused ICB-receipt. These results hold equally for working women and men. Our multi-study, multi-source results underscore the role of agentic emotion in cultivating a proactive workforce.
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